All products come with an identification tag attached with a disposable seal. If you do not wish to receive the products in the conditions in which they were sent back to us, we will be entitled to keep the products and withhold the sums already received. Please Note: To prevent size and fitting troubles, we specify the insole length for every single product in stock. Our company tailor take measurement product by product. The heel height measurement is taken in the Italian way, measuring the heel from the middle part of it.The main features of products are shown on each product page/description. As we only sell Italian luxury, all products are created by skilled craftsmen with carefully selected materials. Every object created by ìStilisti Italianiî are specially produced in the purest Italian tradition to bring out the natural leather characteristics such as streaks, contrasting shades and slight imperfections in the grain. Other characteristics such as the leatherís vulnerability to scratching, the colour solidity and the lightening that may occur in the major traction points should be considered qualities and not defects. We donít accept claim on this matter. This item is in the category "Clothing, Shoes & Accessories\Men\Men's Clothing\Coats, Jackets & Vests". The seller is "cirillomoda" and is located in this country: IT. This item can be shipped worldwide.